AVAYA IP OFFICE CCR PDF

Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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Coaching intrusion and Whisper page cannot be done on an idle user. IP Office Customer Call Reporter is a server based contact centre product designed explicitly for small businesses.

Default setting is off. Calls can be easily and securely retrieved from any PC. I was getting the same thing. Went straight onto another with fofice issue!!!! The agent will be able to hear both the caller and the supervisor.

Create a caller identification report to see where the most or fewest calls originate from by area code, country code, prefix, etc. When the installation finised, th server opens the folowing URL h ttp: The system talk outbound average time is the average of all of the Advanced Edition agents’ outbound average call talk times System Talk Inbound Average Statistic: View agent status — Customer service reps and supervisors can get real-time information on call queues, hold times, agent status and more to help ensure customers are always being serviced quickly, efficiently and professionally.

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CCR login? – Avaya: IP Office – Tek-Tips

I just removed that io replced with HTTP: Advanced call recording archival and retrieval — Call recording can positively impact customer service and revenue. Personal Service Telefonix pay the utmost attention to going the extra mile to help you understand technology and to make your technology acquisition a transparent, comfortable one, backed up by as much information as you need and as many demonstrations as you should ever want.

The Supervisor views are private and can only be seen with a login. IP Office Silent Intrusion is available with Essential Edition and enables users on a call to ‘intrude’ and listen depending on the configuration of the end users, i.

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Customer Call Reporter provides real time monitoring of call center activity. Telefonix Jobs Discover Telefonix. And then i just end up at the login page. Any deviation from the set parameters will have an effect on the total productivity of an agent.

System Talk Internal Statistic: Just out of interest. Supervisors can provide coaching directly to the agent during a live call without the customer hearing to ensure quality standards are being met. This address can be changed by after logging in by going to the System Settings tab.

IP Office CCR

If you have an unusual requirement, talk to us! Each of the three views are summarized and made available to any Agents when they login cccr select their corresponding Supervisor.

Create self-service menus — Improve responsiveness to customers and continue generating revenue even outside of normal business hours. In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for any client software deployment.

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According to the manual, I should be redirected to a site where i could create my new admin account, but that never happens. The system will use the straight average method to calculate the average answer time. A view may be created that shows the system with all the agents, specific Hunt Group and Agent statistics as well as Avvaya and Warnings.

Customized, automated self-help menus allow customers to place or changes orders, chieck status of shipments and more!

Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR

Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business: Retrieve information the same way voicemail messages are replayed. Manage campaign performance — Growing businesses can get real-time insights into how marketing campaigns are performing so resources can be adjusted in necessary to maximize investment.

That’s why we’re here – to help you. In addition to the Hour, Day and Week grouped reports, R8. Jamie Green Football is not a matter of life and death-It is far more ogfice

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